Design-only, no printing services. All sales are final. We offer two free edits, with additional revisions available for a fee. If the final design isn't as envisioned, we can issue a credit for future use. Turnaround times are typically 5-7 business days but not guaranteed; inquire about rush service for deadlines. You have 3 business days following the design meeting to provide all necessary information; failure to do so results in completed work without refunds and a new purchase is required to complete the order. Describe your ideas clearly for smoother execution. Approved designs are sent in PNG * JPEG format to the email on file; other formats are available with a $25 conversion fee. We're excited to work with you!